Customer support team leader

We are looking for an experienced and enthusiastic Customer Support Team Leader to manage and support our growing customer care team. If you're driven, people-oriented, and possess excellent organizational and communication skills, we want to hear from you.

• Oversee and ensure high-quality communication and service delivery across all customer interactions.
• Understand and address customer expectations and needs.
• Design and implement strategies to continuously enhance customer experience (CX).
• Analyze data, solve problems, and manage customer support projects, including process improvements and KPI setting.
• Coordinate with departments such as Marketing, IT, Finance, and Sales to ensure smooth customer support operations.
• Delegate and prioritize tasks across the team effectively.
• Lead, support, and evaluate a team, including performance reviews and ongoing motivation.
• Monitor service quality and develop team members’ communication and sales skills.
• Personally handle escalated or complex cases and claims.
• Track customer satisfaction and team performance regularly.
• Suggest and implement improvements, automation, and optimization of order management and customer care processes.
• Monitor department KPIs on a continuous basis.
• Occasional business trips 

- Opportunities for personal and professional development 

- Stable and growing company 

- Friendly, progressive work environment with long-term cooperation focus

- Modern, well-equipped workplace

- Access to educational programs (courses, training, workshops)

- Multisport card, discounts